Vivint Solar is in search of a Solar Performance Diagnostic Technician to provide desktop troubleshooting support to our field service professionals. They will use their expertise to detect problems with systems using provider portals to prevent unnecessary truck rolls. They utilize extensive understanding of the technologies used by VSLR in order to provide assistance to our field team. The Solar Performance Diagnostic Technician will be instrumental in maximizing the efficiency of our field service professionals, ensuring a great customer experience.
MUST HAVE SOLAR EXPERIENCE
Key Job Duties:
Maximizing Field Service Professional Efficiency
Understand and execute on Vivint Solar’s best practices
Remotely diagnose PV system issues including non-operation and underperformance
Improving the customer experience by helping to eliminate future unnecessary service visits
Optimizing dispatches utilizing your solar and electrical expertise
Meeting performance goals set forth by management
Understanding corporate policies, the Field Operations Manual, manufacturer's specifications and requirements
Necessary Skills and Experience:
High school diploma or equivalent (B.S. preferred but not required)
Minimum 1+ years experience in electrical or solar industries
Knowledge of current NEC and local AHJ regulations
Solar installation/design experience (preferred)
IT proficiency (required)
Excellent written and verbal communication skills
Industry experience in the solar
Proficient with MS office & Google Apps
Strong interpersonal communications
Self-sufficient and highly motivated
Employees of Vivint Solar must submit to a criminal history check, motor vehicles check, drug screening, and obtain clearance from the state based upon the state requirements.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.