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Solar Performance Diagnostic Technician

Lehi UT

Vivint Solar is in search of a Solar Performance Diagnostic Technician to provide desktop troubleshooting support to our field service professionals. They will use their expertise to detect problems with systems using provider portals to prevent unnecessary truck rolls. They utilize extensive understanding of the technologies used by VSLR in order to provide assistance to our field team. The Solar Performance Diagnostic Technician will be instrumental in maximizing the efficiency of our field service professionals, ensuring a great customer experience.



Key Job Duties:

Maximizing Field Service Professional Efficiency

Understand and execute on Vivint Solar’s best practices

Remotely diagnose PV system issues including non-operation and underperformance

Improving the customer experience by helping to eliminate future unnecessary service visits

Optimizing dispatches utilizing your solar and electrical expertise

Meeting performance goals set forth by management

Understanding corporate policies, the Field Operations Manual, manufacturer's specifications and requirements


Necessary Skills and Experience:

High school diploma or equivalent (B.S. preferred but not required)

Minimum 1+ years experience in electrical or solar industries

Knowledge of current NEC and local AHJ regulations

Solar installation/design experience (preferred)

IT proficiency (required)

Excellent written and verbal communication skills

Industry experience in the solar

Proficient with MS office & Google Apps

Strong interpersonal communications

Self-sufficient and highly motivated



Posted March 23, 2020

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