Do you want to work in a field where your impact matters? Where your work secures our customer’s investment and make our planet more sustainable? Then spend your day in a thrilling, yet safe environment working on turbines for the leader in of the industry. As a Service Technician at Vestas, the global leader in wind energy, you are part of the biggest team of service technicians in the world, servicing the biggest fleet of wind turbines.
Sales/SBU AME/North America Services
The Service Technician role is to maintain and troubleshoot complex hydraulic and electrical controls circuits to maintain a wind turbine. The customer relies on our safe work practices, technical acumen, teamwork, leadership and fiscal stewardship to maintain the turbines in their best condition to generate power at the lowest overall cost.
Your daily duties will include climbing sometimes multiple 65M towers per day to conduct inspections, maintenance or repairs. Closely adhere to all safety standards and procedures. Act as a safety champion by intervening when unsafe acts are practiced. Promote / demonstrate safe behavior and practices at all times. Identify gaps in safety standards, protocols, and behavior, as well as safety risks in the operations / environment and implement as appropriate or provide solutions to higher level technical staff and management. Evaluate situations and develop appropriate mitigations to safely complete work scope, including development / approval of Pre-task Plans and defining robust situational isolation protocol
Continuously champion and demonstrate integrity and strong initiative, including a focus on safety, execution excellence, and overall Vestas quality performance. Perform quality / performance audits of less experienced staff, processes and environment, identify gaps, and either take appropriate action or make recommendations for areas of improvement
Perform advanced level operational wind turbine maintenance and/or installation tasks as discovered or assigned, including proficient operation and use of specialized tools and diagnostic processes (e.g. data logger, Vestas Turbine Monitor, boroscope, thermal imaging). Document turbine issues as required and enter data into the company system (e.g. SAP). Interface and manipulate turbine control and mechanical systems to safely conduct service and/or installation tasks
Effectively gather information regarding turbine issues and performance. Diagnose, recommend, and implement solutions to complex issues to optimize production output. Effectively partner with Field Support as needed to ensure success in performance and issue resolution. Communicate pertinent information to key individuals. Will be regarded as starting point in “significant” turbine issue feedback loop including the generation, refinement, and validation of Best Practices
Use a structured problem-solving process to perform all but the most complex troubleshooting and diagnostics, including use of technical knowledge, documentation, and specialized analysis tools. Use comprehensive root cause analysis tools and process to understand and resolve technical issues at a turbine fixable cause level and participate in systematic root cause corrective action
Independently execute and perform most work tasks according to general direction and operational objectives. Review site level documentation, processes and procedures, and schedules for applicability and accuracy, submitting recommendations to appropriate project, site, or department managers
May lead 1-2 small projects, demonstrating effective project leadership and delegation. Promote and foster strong team environment, not only within technical staff, but across partner departments. Assist teammates in accomplishing operational objectives / goals, as well as mentoring lower level technical staff. Will be a champion for change management initiatives and enables team spirit and cooperation
Build and foster effective internal and external partnerships. Interface with customer and respond to customer inquiries. Identify the need to collaborate and do so across internal departments to resolve customer inquiries. May refer complex issues or customer inquiries to higher level technical staff or manager. Demonstrate strong customer focus at all times improving their satisfaction and loyalty
This role will require travel and working overtime, including working a flexible and variable work schedule as needed to meet business objectives. Perform other tasks as assigned
Technical Associate degree or equivalent and/or minimum three (3) years technical wind turbine experience
Have advanced troubleshooting skills and understanding of schematics for multiple turbine types. Demonstrated advanced use of complex power tools such as hydraulic rams, inductive heaters, and diagnostic tools; e.g. advance fluke meter functions, VOB data collection
Ability to demonstrate strong working knowledge of all relevant industrial safety practices and protocols including situational energy isolation and risk mitigation
Valid Driver’s License and ability to obtain a Passport. Strong attention to detail and execution excellence
Strong interpersonal and customer relation skills. Able to effectively collaborate with employees at all professional levels, perform as a champion for change management initiatives, and respectfully follow supervision
Basic computer operation skills, familiarity with internet-based program navigation, and ability to generate and interpret computer data
Strong ability to read, interpret, and understand drawings and schematics to develop procedures, validate work activity, and ensure that risks are identified and mitigated
Internal candidates must be certified to Task-Based Certification (TBC) level 300
Ability to constantly climb stairs and ladders 60-125 meters in height, in order to access work area. Ability to frequently lift, push, pull, and carry items up to 50 lbs in weight
Ability to frequently walk, stand, look up/down, balance, stoop, twist, kneel, and bend. Ability to constantly grip and manually manipulate, often with repetitive motion, items such as, but not limited to, hand tools and turbine parts. Comfort constantly working in confined spaces and at heights over 100 meters
Ability to speak, read, comprehend, and write in English
Ability to successfully participate in all training courses, including controlled decent
Ability to hear and see, including the ability to perceive depth and distinguish colors, sufficient to perform job functions and use close range radios
Able to work in demanding physical and inclement weather conditions
Comfort working remotely in a Turbine as part of a team with limited supervisory interaction
Ability to work in a respirator, including passing a respirator medical evaluation and fit test (required to be clean shaven) as some assignments may require respirator use
What we offer
As a member of the Vestas team, we offer a competitive salary and one of the most comprehensive benefits plans in the industry. Among the many amenities we offer: healthcare; dental; vision; paid time off (PTO); generous 401(k) plan; tuition assistance; and much more.
It is the policy of Vestas to afford equal employment opportunity without regard to age, race, religion, color, gender, or national origin, and to afford equal opportunity to veterans and individuals with a disability, or any other characteristic protected by federal, state, provincial, or local law. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative within the People & Culture department
This position is located in Watertown, SD. 20-30% travel is required.