Solar Performance Technician

Vivint Solar is in search of an Solar Performance Technician who will become a strong contributor and make a difference. In the Electrical Field Service Technician role, you will be responsible for performing all field diagnostics and repairs in a professional manner.

Key Job Duties:

Diagnose PV system issues, including non-operation and under-performance, then develop and administer a remediation

Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, and all system components to ensure maximum system performance

Keep all appointments as scheduled, confirm attendance and seek to optimize field time efficiently

Advanced troubleshooting of system issues as identified and scheduled by the corporate Field Support team

Maintain the highest level of professionalism and interact directly with Vivint Solar customers

Record and submit daily paperwork associated with serviced systems

Actively report and communicate with Field Service Regional Management

Comply with key performance indicators (KPI) set by Regional Field Service Manager

Attend webinars/calls and correlation meeting(s) as set by Regional Field Service Manager

Maintain and communicate supply and equipment issues to properly address all service call needs

Maintain regular communication with Electrical Field Service Technicians and Field Support Call Center

Ensure a high degree of workmanship as service and warranty work are completed

Follow all safety policies while driving company vehicle and at all job sites

Comply with necessary safety standards to assure a safe workplace/condition

Perform other needed job tasks as requested by leadership

Necessary Skills and Experience:

2+ years of electrical experience

2+ years of solar-specific installation and/or service experience preferred

1+ years network systems experience

Understanding of how various electrical components can be repaired in the most cost-effective manner possible

Experience diagnosing and repairing existing systems and electrical components

Understanding of network functions, IP address knowledge, internet connection and troubleshooting of low voltage circuits

Ability to identify solutions to resolve technical design problems including electrical systems used during construction

High level of craftsmanship/workmanship with strong attention to detail

Competent with adapting to different computer programs

Capable of managing multiple tasks and adapting to change easily

Ability to keep a positive attitude and encourage others

Strong interpersonal/human relations and customer service skills

Must be comfortable working on rooftops with the proper fall protection

Must be able to advance knowledge base through understanding of product and process documentation

Physically able to lift 50lbs and perform duties such as climbing, lifting and working outside

Knowledge of the NEC and applicable codes and standards

2-3 years experience as Residential Apprentice Electrician or Electrician

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