The Resource Conservation Representative (RCR) provides water and energy resource conservation consultation and customer service to residential and commercial customers. The RCR enforces local municipal drought ordinances, manages the resource conservation rebate program, creates educational material for customers, provides public outreach to the community through educational interactive presentations, contests, and social media, and analyzes data and customer usage to identify specific customer issues and create unique solutions/improvements for customers.
The RCR must possess strong interpersonal and leadership skills to create and cultivate internal and external working networks to accomplish the mission and goals of the organization. This is a hands-on position which will require a high attention to detail, superior communication skills and the ability to work within a cross functional team of professionals. Candidates must have a service and results-oriented mentality to establish priorities, effectively manage workload, and to support new initiatives related to the department to include, but not limited to, water and energy efficiency, water reuse, One Water, electric vehicles, key accounts, and distributed energy resources.
Other Minimum Qualifications
Experience in water or energy and resource management or practices may substitute for the education requirements
Ability to work flexible 8-hour shifts to include, but not limited to…
Early morning drought patrol shifts starting as early as 3am (generally 1-2 days per week)
Late evening drought patrol shifts extending as late as midnight (generally 2-4 days per month)
Seasonal overnight drought patrol shifts starting as late as 12:00am (generally July-September, 1-2 days per month)
Weekend drought patrols as early as 4am and as late as midnight (generally 1-2 weekends per month)
Evening weekday assessment shifts extending as late as 9:00pm (generally 1-2 days per month)
Saturday assessment shifts from 8:00am to 12:00pm (generally 1-2 weekends per month)
Key Account 24/7 standby shifts (rotating 7-day block once per six-week assignment)
After-hours and weekend educational outreach event shifts lasting 1-8 hours depending on the nature of the event (peak season Spring/Fall – 2 to 4 shifts per month, off-peak season
Summer/Winter – 1 to 2 shifts per month)
