Programs Specialist

Formed in 2016, Silicon Valley Clean Energy (SVCE) is a Community Choice Energy provider serving approximately 280,000 residential and commercial customer accounts in thirteen Santa Clara County communities. The SVCE mission is to provide customers with electricity generated from renewable and carbon-free sources at competitive rates, and further accelerate decarbonization through deployment of innovative local programs. Key program areas include: building electrification, electric vehicles and charging infrastructure, supporting local policies that advance electrification, and demand management.

POSITION SUMMARY

The Programs Specialist works within the Programs Team of the Customer Success department. The primary purpose of the role is to implement programs and support customers to decarbonize (switch from gas to clean electricity) their homes, businesses, or vehicles, in alignment SVCE’s goal of reducing greenhouse gas emissions. This position leads or supports the implementation of key customer-facing decarbonization programs, which may include rebates, direct installation services, technical assistance and training, customer engagement, financing, or other program types. This position will primarily support the implementation of Home Rebates, SVCE’s flagship residential building electrification incentive program.

ESSENTIAL FUNCTIONS

Supports the implementation and administration of community decarbonization programs, including customer support and engagement, program and budget tracking, consultant coordination, stakeholder engagement, data collection, and program evaluation, monitoring, and verification activities.
Researches and evaluates potential enhancements to existing programs by gathering and analyzing available data, collaborating with internal and external partners, collecting stakeholder input, assessing costs and benefits, and developing recommendations for consideration.
Coordinates with internal teams, external partners, and stakeholders to support collaborations, partnerships, and funding opportunities that advance building and transportation electrification initiatives.
Develops written and oral communications summarizing program activities, results, and lessons learned to support program planning, continuous improvement, and related policy efforts.
Communicates program information and lessons learned with internal colleagues, leadership, external partners, and stakeholders, as appropriate.

KNOWLEDGE, SKILLS, AND ABILITIES

Basic knowledge of climate action, sustainability, and energy programs and policies, including community choice aggregation, energy efficiency, building electrification, transportation electrification, and greenhouse gas reduction strategies.
Knowledge of basic program implementation practices, including outreach, data collection and analysis, program monitoring, evaluation, and documentation.
Ability to analyze information and data, identify trends or inconsistencies, maintain accurate records, and prepare clear reports and presentations for internal and external audiences.
Strong organizational, interpersonal, and written and verbal communication skills, including the ability to manage competing priorities, collaborate effectively with others, and complete assignments with appropriate guidance.

MINIMUM QUALIFICATIONS

Bachelor’s degree in science, technology, engineering, mathematics, environmental science, environmental studies, or other relevant field preferred.
Any combination of education, training, and experience that provides the required knowledge, skills, and abilities may qualify. A typical way to obtain the required qualifications would be:
Bachelor’s degree in a relevant field and one year of relevant experience supporting sustainability, energy, environmental, customer engagement, or related programs.
Additional relevant experience may be substituted for the degree requirement.
Advanced proficiency with Microsoft Excel.
Proficiency with Microsoft Office applications, and the ability to organize, analyze, and present data and information.
Possession of a valid Class C California driver’s license and the ability to maintain a satisfactory driving record that meets SVCE’s requirements for operation of agency vehicles.

PREFERRED QUALIFICATIONS

Experience with Salesforce CRM, including reporting, dashboards, and data management.
Customer-focused with experience engaging customers by phone, email, and in person.
Experience managing consultants and contractors to achieve project goals.

SALARY RANGE: $84,000-$110,250

Tagged as: Renewable Energy/Sustainability